Terms of sale

These terms apply to every order placed with Marmotoons (Loïc Berthod, sole proprietorship, Valais, Switzerland). The quote accepted in writing, including by email, and these terms form the contract.

1. Quote and order

Every custom order receives a free quote, valid for 30 days. The order is concluded when the client accepts the quote in writing and, where applicable, pays the deposit.

2. Prices

Prices are fixed and stated in Swiss francs (CHF), euros (EUR) or US dollars (USD); the currency is the one on the quote. The publisher is not registered for Swiss VAT: no VAT is added. Each party bears its own bank fees.

3. Payment

Custom orders: 50% when ordering, 50% on delivery. Personalized videos and colouring packs: paid when ordering. Invoices are payable by bank transfer within 30 days. Final files without watermark are delivered after full payment.

4. Delivery times

Delivery times are given in business days. They start once the script is approved and the deposit is paid. Any delay caused by a late reply from the client extends the deadline accordingly.

5. Revisions

Two rounds of revisions are included. A revision adjusts the planned video (text, colour, pacing, voice); a change of script or concept after approval requires a new quote.

6. Delivery

The video is delivered by download link, in the formats listed on the quote. The link stays active for at least 90 days; the client is responsible for keeping their files.

7. Usage rights

After full payment, the client may use the delivered video with no limit in time or territory, on all their channels, including advertising. For a custom mascot, the rights to the character are assigned to the client after full payment. Tools, models, generic backgrounds and the studio's own characters remain the property of Marmotoons. The studio may show the video in its portfolio unless the client objects in writing.

8. Artificial intelligence

The client acknowledges that videos are produced with artificial intelligence tools, directed and checked by a human. Some platforms require AI-generated content to be labelled when published; that label is the responsibility of whoever publishes.

9. Content supplied by the client

The client warrants that they hold the rights to what they supply (logo, texts, images, trademarks). Marmotoons declines requests that are misleading, hateful, unlawful, or that imitate a real person (voice, face) without their written consent.

10. Cancellation and right of withdrawal

Before the script is approved, the client may cancel and the deposit is refunded. After approval, the deposit is kept. As videos and colouring packs are digital content made to the client's specifications, the right of withdrawal no longer applies once production has started with the client's consent.

11. Subscription

The monthly subscription has no minimum term. It is cancelled by email, effective at the end of the current month. Reels for the current month remain due and are delivered.

12. Liability

Marmotoons' liability is limited to the amount paid for the order concerned, except in case of gross negligence or intent.

13. Governing law and jurisdiction

Swiss law applies. The place of jurisdiction is Sion (Valais, Switzerland), subject to mandatory jurisdictions for consumers.

Last updated : November 11, 2026.